Announcing our New Help Desk and Customer Service Software

Announcing our new powerful communications platform that acts as an online help desk for initiating, tracking, managing and reporting on a number of different communication channels. Whether it is a ticket submission via email or from the online portal, a community post, comments made on a knowledge base article or more, the new platform provides a centralized outlet for all communication channels and is an ideal solution for building a online community with our customers.

The new helpdesk integrates multiple customer service solutions into a single customer portal. Features include:

  • A support ticket system
  • Online community
  • Knowledge base software
  • A self-service helpdesk portal
  • Who's On visitor monitoring
  • A task management system
  • Time logging
  • Customer satisfaction surveys
  • Helpdesk reporting and analytics