HOW TO ENTER A REVERSE RECEIPT

FMS Knowledge Base > Visual LOADPlus FAQ's > Receivables

Reverse receipt is used to undo a receipt that paid the wrong customer, 
wrong invoice or paid the incorrect amount.  DEBIT AND CREDIT ADJUSTMENTS 
CAN NOT BE USED TO CORRECT A RECEIPT ENTERED INCORRECTLY.

1.  From the Receivables main menu select MAINTENANCE.

2.  Bring up the Customer and highlight the invoice from the list at 
    the bottom of the screen. Select View/trans. A viewer will be 
    displayed with the receipt listed in it.

3.  Highlight the receipt and select Reverse Receipt. Select This Item
    to reverse only this one receipt. Select Entire receipt to reverse
    all receipts for this customer.  The system knows the original 
    deposit number and will automatically back out the receipt from the
    original deposit and put a balance due back on the receivable. 
    You will be prompted to confirm the reverse receipt. 
    Once you answer YES, a Reverse Receipt record will be created.
    The initial receipt that was entered will remain and you will not be 
    able to make any changes to this receipt once the reverse receipt is
    created.             

    The reverse receipt will take on the date; check number, amount,    
    description, bank and deposit number of the original receipt.  If 
    you need the date on the reverse receipt to be different from the 
    default date, complete the reverse receipt.  Then highlight the 
    reverse receipt in the viewer and select edit. The date can be 
    changed on this view, as long as the transaction has not yet been 
    posted to the General Ledger.

4.  Enter the receipt again correctly by using the Adjust Deposit
    button on your receipts screen.  Choose the deposit number and
    continue as a normal receipt.

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