Reverse receipt is used to undo a receipt that paid the wrong customer,
wrong invoice or paid the incorrect amount. DEBIT AND CREDIT ADJUSTMENTS
CAN NOT BE USED TO CORRECT A RECEIPT ENTERED INCORRECTLY.
1. From the Receivables main menu select MAINTENANCE.
2. Bring up the Customer and highlight the invoice from the list at
the bottom of the screen. Select View/trans. A viewer will be
displayed with the receipt listed in it.
3. Highlight the receipt and select Reverse Receipt. Select This Item
to reverse only this one receipt. Select Entire receipt to reverse
all receipts for this customer. The system knows the original
deposit number and will automatically back out the receipt from the
original deposit and put a balance due back on the receivable.
You will be prompted to confirm the reverse receipt.
Once you answer YES, a Reverse Receipt record will be created.
The initial receipt that was entered will remain and you will not be
able to make any changes to this receipt once the reverse receipt is
The reverse receipt will take on the date; check number, amount,
description, bank and deposit number of the original receipt. If
you need the date on the reverse receipt to be different from the
default date, complete the reverse receipt. Then highlight the
reverse receipt in the viewer and select edit. The date can be
changed on this view, as long as the transaction has not yet been
posted to the General Ledger.
4. Enter the receipt again correctly by using the Adjust Deposit
button on your receipts screen. Choose the deposit number and
continue as a normal receipt.
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