RAN MY PRE-INVOICE EDIT REPORT WITH NO ERRORS, BUT MY LOAD(S) WON'T CHANGE STATUS FROM "PRE-INVOICE READY" TO "INVOICE READY" TO CONTINUE THE INVOICING PROCESS

FMS Knowledge Base > Visual LOADPlus FAQ's > Dispatch
 
1.  MORE THAN LIKELY YOU HAVE AN INDEX ERROR IN THE "DISPATCH LOAD BILLTO" FILE
2.  YOU WILL NEED TO GET EVERYONE OUT OF VISUAL LOADPLUS
3.  OPEN THE SYSTEM TOOLS OPTION (YOU MUST HAVE AUTHORITY TO OPEN THIS OPTION)
4.  SELECT REINDEX
5.  HIGHLIGHT FILE #30 (DISPATCH LOAD BILLTO)
6.  CLICK THE "REINDEX SELECTED FILES" OPTION
7.  ONCE THE REINDEX IS COMPLETED, CLICK THE "VIEW LOG" OPTION AND SCROLL
    TO THE BOTTOM OF THE SCREEN AND MAKE SURE THERE WERE NO REPORTED ERRORS.
8.  REOPEN VISUAL LOADPLUS AND RUN THE PRE-INVOICE EDIT REPORT AGAIN AND 
    VERIFY THAT THE LOAD HAS NOW FORWARDED TO THE "INVOICE READY" STATUS.

9.  IF THIS DOES NOT SOLVE THE PROBLEM, PLEASE CONTACT FMS FOR FURTHER 
    ASSISTANCE

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